Information for Tenants

Champions acts as agent for the landlord and our duty of care is with our client. We have a duty to the tenant as customer to act honestly, transparently and with courtesy.

Our policy is to treat all applicants and tenants equally, with respect and consideration.

Deposits

Holding deposit

Under new legislation, a holding deposit is limited to one week's rent.

If you decide to let a property through Champions you will be asked to pay a holding deposit to so that Champions will not market the property  for a period reasonable and sufficient to arrange references and tenancy signing. If, during the 14 days after paying this holding deposit, you decide not to proceed to entering a tenancy or do no give full and timely cooperation in the referencing process, then this deposit will not be returned in full or part.

If the landlord, for any reason, decides not to proceed with the tenancy or if agreement cannot be reached on a substantive part of the tenancy agreement or if references are not passed within 14 days of the paying of the holding deposit with the full and timely cooperation of the applicant, then the holding deposit will be returned in full.

The holding deposit will be added towards the full security deposit upon execution of the tenancy.

The holding deposit is one weeks rent

Security deposit

All deposits held on Shorthold Tenancies (where the tenant is a person or persons rather than a company, the rent is less than £100,000 per annum and it is the person's main home) are held in The Deposit Protection Service. Full information on the scheme can be seen at www.depositprotection.com and further information will be supplied on request

The security deposit is five weeks rent

Payment of funds

Please note that all amounts must be payable in cleared funds before we can execute a tenancy and hand over keys. Sufficient time must be given for cheques to clear and payments arrive to our clients account. this is especially important to consider when making international bank transfers

Tenancy agreement

In order to rent the property you will sign a tenancy agreement. This agreement is binding on execution which will result from dating the tenancy agreement on the commencement date. The agreement is a legally binding contract. You are advised to take independent legal advice before its signing

                                                                                                                                                Complaints Procedure

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

·  We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

·  We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.

·  If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

·  We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

·  If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

admin@tpos.co.uk

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review. 

Champions is a trading name of Centre Locations Limited. Company Registered Number: 06329806 Registered office:110 Kensington Church Street London W8 4BH.